IRCTC Takes Action Against Caterer for Inadequate Service on Duronto Express

A fine of ₹5,000 has been imposed following a complaint from a passenger regarding the non-provision of a hot beverage during a journey. The complaint was registered with the relevant transport authorities, citing a lack of service that is typically expected in such circumstances.

In response to the complaint, the authorities conducted an investigation and found that the service provider did not adhere to the established guidelines regarding passenger amenities. The fine serves as a monetary penalty aimed at encouraging compliance with service standards to ensure that passengers receive the level of service they are entitled to during their travels.

Transport authorities emphasize the importance of maintaining high service standards and have reiterated their commitment to addressing passenger grievances effectively. They encourage travelers to report any similar issues to ensure necessary corrective measures are taken in the future.