Railways Imposes ₹10 Lakh Fine on IRCTC Following Vande Bharat Food Complaint

On March 15, a complaint from a passenger about the quality of food served aboard train number 21896, the Patna-Tatanagar Vande Bharat Express, has prompted significant action from authorities. In response to the concerns raised, the Indian Railway Catering and Tourism Corporation (IRCTC) has been penalized with a fine of ₹10 lakh.

The Vande Bharat Express is known for its semi-high-speed service and modern amenities, making it a popular choice among travelers. The penalty reflects the commitment of Indian Railways to uphold standards for food safety and quality, which are critical for ensuring passenger satisfaction. Following the incident, IRCTC has stated that it will enhance its monitoring and quality control measures in catering services to prevent future complaints and to maintain the standards that passengers expect.

This incident highlights the ongoing efforts of railway authorities to address passenger feedback and improve overall service quality in the Indian Railways system.